Frequently asked questions

It's easy ! Simply click on the "order your free introduction kit" button on our home page and we will send a kit straight out to you. This kit should answer many of your questions and gives you a great overview of our program and products. We also provide tips and ideas for your fundraiser.

Please also feel free to give us a call anytime on 1300 722 302 .

Once you have decided to go ahead with your Coolkidz fundraiser, simply give us a call or send us an email to let us know how many parent order forms you would like. We will then send them straight out to you.

Absolutely ! Many organisation decide to run two or three products at the same time as this can give your customers more choice and therefore increase your profits. We simply supply parent order forms for each of the products you would like to run. Your co-ordinator just fills out a co-ordinator summary form for each product at the end of your fundraiser.

Alternatively, some organisations choose to run one product per term, to spread things out a bit.

Yes, we do charge a small postage fee on orders. Please note however, that this postage fee is kept to an absolute minimum, as there are no additional costs beyond Australia Post standard rates.

We aim to send your order out within 48 hours of receiving it. In most cases, this means you receive your order within one working week of us receiving it.

Yes, you can. Some organisations choose to order our counter display boxes and just continue to order more boxes as needed.

There are no upfront payments. We simply send out an invoice with your order which can be paid by credit card, direct debit or cheque.